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Luis Enrique Gonzales Ascencio

IT Support Analyst - Full Stack Developer
Skills
(Self-evaluation)
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

It Support Analyst - Service Desk
canvia | May 2022 - Present (4 years 6 months)
Used skills

- Contact users with pending security updates for their computers. - Validate user equipment using IVANTI and Microsoft 365 software. - Create Tickets and review incidents in ServiceNow. - Take remote control of the user's computer for the manual installation of Windows security patches through Anydesk, IVANTI, Windows rapid assistance or Microsoft 365. - Create queries in IVANTI to filter the

Education experience
Computer Science
Cibertec | Technician
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