• Know the product (Nequi – Bancolombia collections) • Management of the CMR, Adminfo, CCMS application, among others • Resolve problems, doubts and concerns • Advise customers{ ***}• Call customers • Make the respective payment • Offer them payment alternatives • Negotiate, among others

• Get to know the product • Advise customers • Negotiate • Loyalty customers • Capture new customers • Offer post-sale service{* **}• Place orders • Management of social networks • Resolve doubts and concerns • Attention and customer service

• Affiliations to eps and compensation fund • Creation of new employees to the Siesa payroll system • Management of voluntary pension fund • Preparation of documents for retired personnel{** *}• Management and sending of reports • Preparation of other contracts • Preparation of labor certificates. • Verification of labor references • Programming, approving and rejecting vacations • Updating of emails to staff, in Arus • Updating of staff resumes • Handling of formats p