Juan Pablo Ramirez
Assistant Support Center for Channels and Pqrs
Professional profile
Experience in airport operations management, security, customer service, service coordination, PQRS management, effective communication and problem resolution. Committed to customer satisfaction and continuous process improvement
Work experience
Effective resolution of incidents and claims according to established protocols. Management and updating of databases. Customer service in digital channels.
Major achievementActive collaboration in the implementation of strategies to improve customer service.
Passenger assistance, efficient management of reservation systems and air ticketing. Coordination of groups of passengers and luggage.
Major achievementExcellent customer service and communication skills in stressful situations.
Coordination of dispatch and reception of merchandise. Inventory management to optimize logistics flow. Organization and distribution of luggage.
Major achievementWarehouse management: inventory organization, quality control and space optimization.
Education experience
Institucion educativa juan de dios cock
