Michael Flórez Rico
BPO Specialist
Professional profile
Chemical engineer and student of analysis and software development, with experience in information management in relation to the ceramic tile sector; bilingual customer service for credit cards, and trace and track in transportation logistics.
Work experience
Tracing and tracking of loads transported by land throughout the United States territory, by using GPS, email or by calling drivers or dispatchers.
Major achievementGPS tracking assurance standardization.
Information management and payment receipt on credit cards for users residing in the United States of America. Technical support in the mobile wallet activation processes.
Major achievementTraining and quality assurance for new agents in the mobile wallet area.
Management of technical, economic and design information of the products under development. Evaluation of serigraphic bases for printing on glass with digital technology. Preparation of compliance reports and alerts of products in development.
Major achievementProcess correction for the manufacturing of digitally printed mosaics in the plant.
Education experience
Universidad nacional | Profesional
