Experienced call center advisor in sales, customer service, B2B and B2C client management, prospecting, closing deals, and after-sales support. Skilled in effective communication, handling objections, and using digital tools.
Customer service and sales closing via telephone and digital channels. Prospecting, follow-up, and closing of opportunities. Preparation of quotes and orders. After-sales management and internal coordination.
Major achievementProspecting, sales consulting, B2B and B2C sales closing, customer management, follow-up and loyalty. Use of WhatsApp Business and digital tools.
Customer management and service, sales follow-up and closing, sales visits for market opening and development, product delivery, staff training and sales support.
Major achievementSales management, sales visits, market prospecting and development, use of own transport for product delivery, team training and coordination.
Attention in the area of quality, information management and user guidance, administrative support in operational areas and management.
Major achievementCustomer service, request management, administrative support and document handling.