Diana Patricia Rocha Acevedo
Quality Manager
Professional profile
I am very punctual and I like to be proactive with the assigned functions, charismatic, analyze and project quality management systems, from ITIL good practices, I like to work as a team applying agile methodologies. Apply PHVA cycle.
Work experience
Preparation of management reports. Implementation, monitoring of improvement plans. ANS measurement. Knowledge assessments and report of results. Care protocols and process flow
Major achievementConstruction of Documentation Construction and implementation of KPI. Construction of internal knowledge base. Training of personnel
Database support, report creation, documentation creation, personnel management, personnel training, shift mesh planning.
Major achievementPromotion to the position of team leader.
Training and evaluation of personnel, creation of documentation (manuals, procedures), analysis of quality KPIs, strategic planning for improvement.
Major achievementPromotions, reception of a new project in the company.
Education experience
Sena | Technician
