Professional in International Trade (graduation pending), with work experience of more than 10 years in the service sector, executing functions related to service and customer service in person and by telephone.
Food import management assistant and analyst from different countries, preparation of import records with the Vuce platform, Invima, follow-up of International Bl documentation, insurance, payment of taxes and approvals, Helisa program for CE preparation, follow-up of clients for process of contact and return of money for deposits with their respective shipping companies (Cosco, Hapag Lloyd, Cma-cmg, MSC)
Major achievementContact is made with suppliers and shipping companies to return deposits, promoting shorter response times.
Agent in charge of the PQRS solution by telephone and face-to-face service, managing computer systems and supporting management processes and control strategies to improve communication times and customer relations
Major achievementCooperative work in order to offer new indicator orientation opportunities for each advisor
Junior Administrator in charge of receiving merchandise, control and management of personnel, meeting established objectives
Major achievementOpening of new areas and meeting the goal, exceeding expectations