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Luz Eugenia Valencia Hernandez

Account Executive
Skills
(Self-evaluation)
Systems 95%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Professional profile

Leader, suitable and ethical, with the mentality of a businesswoman and manager of political and social strategies, that respond to the projections of the new century. Business Administrator with experience in customer service, commercial and consultative sales.

Work experience

Business Executive
seguridad las americas ltda | August 2022 - February 2023 (6 months)
Used skills

.Value propositions for the private sector .Commercialize the portfolio of services .Carry out telemarketing, scheduled customer visits and direct attention to requests .Acquisition of new customers, maintenance and after-sales service. .Negotiation and closure of sales. .Compliance with budgets. .Attention to complaints, claims and permanent support to service coordinators

Major achievement

Improvement of relations with current clients of the company, realization of new business for the company, agility in the resolution of inconveniences of the operation, better relationship with the operational part

Service Support Specialist
brokers financial group | August 2021 - July 2022 (11 months)
Used skills

Coordination of pending cases for process Make video calls with agencies throughout South America Process life policy renewals for all agencies and deal with inconveniences ·Process all agency requirements before the United States Brokers, for adequate processing.

Major achievement

Improvement in the attention to advisors and agility in resolving doubts and concerns, improve response times to processes with agencies

Business Executive
seguridad oncor ltda | September 2020 - May 2021 (8 months)
Used skills

Provide advice and make value proposals tailored to the specific needs of each client in terms of their physical security and technological security needs, carry out security studies to determine the present vulnerabilities and thus deliver diagnostic reports on the current security situation. ; Always meet the needs of customers achieving a level of satisfaction above their expectations, having quality management.

Major achievement

Maintenance and linking of new clients for the Antioquia regional

Education experience
Business Administration
Universidad cooperativa de colombia | Undergraduate
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