Alejandro Martinez
Help Desk Engineer / Noc Support
Professional profile
RF / Telecommunications Engineer with 5+ years of experience in network monitoring , KPI tracking , NOC operations , and RF analysis . Skilled in OSS tools , technical reporting , and incident escalation . Advanced English proficiency
Work experience
Handled KPI monitoring, OSS logs, incident escalation, and stakeholder reporting. Commissioned satellite RF links, managed Cisco Meraki devices, and communicated in English with international teams.
Major achievementMonitored KPIs, network alarms, and performed RF analysis using iMonitor and iBuilder. Generated incident reports, escalated issues, configured Cisco Meraki devices, and provided remote/onsite support.
Supported distributed government sites by repairing RF equipment, performing signal analysis, and improving diagnostic efficiency.
Major achievementDiagnosed and repaired satellite modems and BUCs, performed RF signal measurements, and developed troubleshooting workflows.
Education experience
Ipn | Undergraduate
