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Yipsi Caroline Diaz Sarmiento

SYSTEMS ENGINEERING STUDENT
Skills
(Self-evaluation)
Customer service 100%
Ai 70%
User support 30%
Scrum 30%
Customer service 30%
Docker 30%
Customer support 30%
Product 30%
Development 30%
User support 30%
Customer support 30%
Llm 25%
English 22%
English 21%
English 18%
Languages
English:
  • Speaking
    50%
  • Reading
    60%
  • Writing
    60%
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Professional profile

Specialist in project formulation and evaluation, and computer engineer with over 10 years of experience in banking and technology. Expert in project management, digital transformation, quality assurance, and process improvement, leading multidisciplinary teams and achieving strategic and business objectives.

Work experience

Product Owner
movilbox | September 2024 - January 2026 (1 year 4 months)
Used skills

Responsible for delivering the final product to clients, coordinating with UI/UX design, refinement and discovery, generating user stories in JIRA, and tracking objectives per developer.

Major achievement

I led development teams for deliveries to clients such as Claro, Movistar, and WOM. I generated briefs, epics, and user stories in Jira, ensuring deliveries with defined metrics and bug fixes.

National It Director / Product Owner
transportes saferbo | March 2024 - August 2024 (5 months)
Used skills

He ensured the operability and availability of technological platforms, advised on solutions and new technologies, aligned information systems to corporate processes, and coordinated the evaluation of projects and requirements.

Major achievement

IT strategy planning and monitoring, advising senior management, project evaluation and prioritization, technological architecture development and standards improvement.

Lead Project Manager / Product Owner
emprisesoft | July 2023 - February 2024 (7 months)
Used skills

Responsible for maintaining IT services, status visibility, and coordinating quality actions. Achievements in cloud infrastructure and data centralization.

Major achievement

Azure tenant implementation and centralized data lake structuring. Team coordination to maintain sustainable and available IT services.

Education experience
Istqb Certified Tester Foundation Level Certification
Global association for software quality | Bootcamp
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