Licinia Torres Garcia
Superline Manager
Professional profile
Expert in banking and telephone service, overseeing processes within the company's sales division. An entrepreneur with excellent organizational skills and a great talent for communicating with others.
Work experience
Team management, service accounting, sales strategy, KPI compliance, client meetings, strategic plan implementation, daily reporting, and data analysis.
Major achievementSales increased by 45%. Service NPS increased by more than 20 points.
Implementation of strategic business policies and objectives, creation of daily reports and data analysis, brainstorming meetings with clients and managers, and management and supervision of the team (more than 100 people).
Major achievementCompliance with all annual KPI objectives.
Team management, sales strategies, data analysis, KPI monitoring, call monitoring, and daily feedback to the team.
Major achievementEquipment control and data analysis.
Education experience
Colegio villa de mostoles | High School
