Natalia Rubio
Senior Customer Experience Representative
Professional profile
Systems Engineering student with experience in data analysis, process automation, and operational improvement using agile methodologies. She excels at analytical thinking, process optimization, and transforming data into insights for decision-making and customer experience.
Work experience
Designed and implemented a Power Apps solution integrated with SharePoint to centralize information and data analysis. Automated document consolidation and control, supported project management, and trained users.
Major achievementHe led process automation, optimized information flows, and strengthened data traceability. He trained users on new digital solutions.
He implemented agile methodologies (Scrum), configured Trello, designed web forms connected to spreadsheets, and participated in the development of a mobile app for architectural project management.
Major achievementHe proposed and implemented technological solutions for project management, configured collaborative tools, and led the development of a mobile app.
Analyzed operational and customer experience data (NPS, productivity), designed automations that reduced manual intervention by 35% and accelerated credit applications by 20%. Provided operational support for payments and credit.
Major achievementHe led customer experience data analysis, implemented automations, and proposed improvements to reduce response times and increase satisfaction.
Education experience
Kuepa edutech | Bootcamp
