Laura Mora
Secretary
Professional profile
Graduated from the Public Accounting program at the Autonomous University of Colombia, with skills in customer service, personnel management, problem solving and sales. Responsible, honest, committed and innovative, with the ability to adapt quickly to challenges and changing environments. Always willing to learn and implement new concepts
Work experience
Customer service, personnel management, payroll, collection accounts, cash management and writing letters and reports.
Major achievementPersonnel management, payroll, collection accounts and writing letters and reports.
Personnel management, monitoring agent calls, reviewing the information collected, providing feedback to agents and conducting internal audits.
Major achievementCall monitoring, review of collected information and feedback to agents.
Customer service through calls, problem resolution, complaint handling, updating customer data, sales of telephone services and customer acquisition.
Major achievementCustomer service, problem resolution, telephone service sales and customer acquisition.
Education experience
Instituto meyer | Technician
