Ana María Ortiz
Customer Service
Professional profile
Creative and versatile professional with experience in social media management, digital content creation, and client communication. Passionate about strategies that connect brands with their audience through authentic, aesthetically pleasing, and functional content.
Work experience
Social media management, audiovisual production and visual design for a cannabis shop, with a focus on urban culture and wellness.
Major achievementCreation and management of social media content strategies. Production of videos, photographs, and reels for product promotion. Visual design and communication focused on urban culture and wellness.
Creation of graphic content and management of social networks for a funeral services company, with customer service and digital planning.
Major achievementDesign of graphic pieces and publications with a human and emotional focus. Management of client interaction and digital calendar planning.
Customer service, database management and call center request resolution.
Major achievementDatabase management and personalized customer service. Effective resolution of requests for various companies.
Education experience
Colombo americano | Specialization
