Heidy Carolina Delgado Gonzalez
Junior Collections Manager
Professional profile
Collections analyst with experience in recovering delinquent and legally entangled accounts, providing in-person and telephone customer service, managing payment agreements, follow-up, and back-office operations. Service-oriented and proactive.
Work experience
Collection management for Av Villas and Comfandi, portfolio research, back office management and customer service.
Major achievementCollection of delinquent accounts, generation of agreements, follow-up, management of WhatsApp and emails, in-person and telephone customer service.
Management of legally involved portfolios for Banco de Occidente, including investigation, reporting, and customer service.
Major achievementCollection of debts in litigation, payment agreements, reports, validation of legal processes, Excel skills and in-person customer service.
Portfolio management for Bancolombia, Excel proficiency, and agreement tracking.
Major achievementCollection of bad debts, recovery of debts over a thousand days old, investigation and customer service in person and by phone.
Education experience
Sena | Technician
