Juan Aldana
Senior Customer Service Rep
Professional profile
Work experience
Senior Customer Service Rep
optum | January 2022 - January 2023 (1 year)
Used skills
I managed customers from the US and provided customer service and guidance on their health benefits
Quality Analyst
callzilla | January 2021 - January 2022 (1 year)
Used skills
As a quality analyst I managed Excel and Powerpoint as well as Office
Major achievementI was the leader of my ResNo team which handled all the negative surveys received.
Education experience
Science
Westwood highschool | High School
Westwood highschool | High School
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