David González Arango
Bilingual Customer Support Representative
Professional profile
I am a cheerful and outgoing person , constantly seeking improvement and growth to achieve the goals I set for myself . Thanks to my team cohesion spirit , I have a great ease in working collaboratively to enhance its performance
Work experience
Identity verification for warranty terms. Order tracking, problem and complaint resolution, exception handling for customer satisfaction.
Major achievementCustomer support for smartwatches and trackers.
Payment processing and entry of sensitive information to the client's record. Compilation of documents and information from the customer for debt litigation procedure.
Major achievementIntake and scheduling of potential clients, case verification for legal defence procedures.
Post-sales follow-up on potential clients. Analysis of personal information to avoid fraud.
Major achievementSeller of mobile and residential internet services.
Education experience
Institucion educativa concejo municipal de itagui | Bachiller
