César Umaña
Service Manager
Professional profile
Systems Engineer PMP , Scrum Master with specialization in International Business Management and Financial Management . Extensive experience in project management in the IT industry , mainly in the financial sector . Person with commitment , service attitude , flexibility , and achievement orientation
Work experience
Managed service quality, client relationships, project progress monitoring, client meetings, project and service status reporting, customer complaints, team management, budgeting, and profitability.
Major achievementManaged quality of service for clients such as Corficolombiana, Banco de Bogota, Porvenir, Aportes en Linea, ATH, and Seguros Alfa.
• Project Manager of the CTIF Phase 1 project at Grupo Aval. • Service Manager at Seguros Alfa for maintenance of the AS400 platform. • Service Manager in Corficolombiana for maintenance of the AS400 platform. • Service Manager in Porvenir. • Service Manager at Banco de Bogotá - Corporate. • Service Manager at ATH.
Major achievementCoordinated and monitored IT projects, supported public entities in implementing technological solutions, and defined public policy in IT management.
Project Manager responsible for project management: - Business Intelligence (BI). Implementation of the Corporate Data Warehouse (Teradata) and SAP BO exploitation tools. - Costing and Profitability. Definition and implementation of the TVA (Teradata Value Analyzer) application.
Major achievementBuilt technical specifications, monitored development projects, and ensured quality assurance.
Education experience
Universidad ean | Specialization
