Ana Sofia Castillo
Billing Assistant
Professional profile
Systems Engineer with experience in administrative, operational, and technological management in the industrial and hydrocarbon sectors. Expert in automation, technical support, databases, and development with Ruby, JavaScript, and PHP.
Work experience
Technical support, SAP administration, management of dispatch guides, requests for credit and debit notes, process automation and remote support for terminals.
Major achievementSAP administration, remote technical support, automation of billing requests, and use of TMS6 and SIGDI for operations control.
Development of scripts for automation, technical support, digitization, document management, automation of digital guides, automated validations and administration of requests in corporate systems.
Major achievementAutomation of reports with Ruby and JavaScript scripts, data integration, technical support, version control on GitHub, optimization of logistical and administrative processes.
Technical support to the supervisory team, data management, task automation, and support for internal and external users through digital tools.
Major achievementRuby on Rails project development, technical support, automation of administrative tasks, and management of digital platforms.
Education experience
Sena | Bootcamp
