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James Johan Henao

Analyst
Skills
(Self-evaluation)
Languages
Professional profile

Productivity and Quality Engineer, with knowledge and experience in areas of Service, Production and Sales; Extensive experience in customer service and consulting, with strengths and skills for teamwork, achievement orientation in the development of value-added activities. Management of service indicators, information analysis, management of office tools, CRM (Zendesk, WebCentrix, Kustomer, Saleforce).

Work experience

Analyst
xorex de colombia | February 2022 - January 2023 (11 months)
Used skills

Management of corporate clients for Telefónica Movistar. Service was provided to 4 companies in Medellín (Leonisa, PQP, Manpower, Familia) in billing management, acquisition of corporate plans, business visits for account management, PQRS request and service through from CRM Saleforce and Webcentrix

Consultant
comcel | July 2017 - December 2019 (2 years 5 months)
Used skills

Sale of Claro mobile and fixed services, sale of cellular equipment

Consultant
comcel | November 2012 - December 2019 (7 years 1 month)
Used skills

Attention to corporate clients for service advice and acquisition of new plans, portability

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