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Julian Felipe Rubiano Salazar

XforceManager
Skills
(Self-evaluation)
Languages
Professional profile

Manager with 7+ years in Fintech|BPO|StartUp experience, managing and developing staff (Supervisors, Quality Analyst, Mission Controllers and Trainers). In a Customer Service/Technical Support team in Nubank and Teleperformance.

Work experience

Xforce Manager
nubank | January 2022 - Present (4 years 10 months)
Used skills

Digital Banking StartUp manager, direct and indirect leader of up to 50 people in issues of project implementation, product development and customer service operation.

Support Operations Manager
teleperformance | August 2020 - January 2022 (1 year 5 months)
Used skills

FTE + 250 Leader of leaders in different campaigns of IT technical support, sales, SaaS and Cloud Solutions with Microsoft as Third Party.

Supervisor
teleperformance | January 2017 - August 2020 (3 years 7 months)
Used skills

FTE +30 General supervision in metrics and compliance

Education experience
Economics
Universidad de san josé | Undergraduate
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