Design and implement marketing, sales and service strategies to achieve the Unit's revenue and profitability objectives, guaranteeing high levels of customer satisfaction and recurring purchases. · Define the business verticals.{*** }· Select the portfolio of solutions to be marketed and design the related services. · Define, keep updated and ensure compliance with the necessary processes for the unit's operation in coordination with the other areas

Recognition as the best leader of the company in 2020. Consolidation of the pre-sales team in the Company · Development of a cost model for non-transactional services in the company – Creation of the spreadsheet costs for each business vertical.

Technical and Economic Dimensioning of Help Desk Solutions, Site Support and Logistics based on the best international practices. · Design of Monitoring Schemes and Administration of Technological Infrastructure. · Definition of Levels of Service focused on the Continuous Improvement of the services provided to the Company's customers

Modeling of the On-Site Support Service Offer at the National level for AVIANCA - Colombia and LATAM - Ecuador and Regional Infrastructure Management in Latin America for ABinBev. Standardization of Resource Modeling for Infrastructure Management by Capacities.

Design, implementation and support of business email solutions and collaboration in the Cloud, with Google and Microsoft technologies. · Pre-sales and support of centralized Software and Hardware management tools for business clients. Design and Administration of Service Desks based on ITIL best practices, complying with the SLAs agreed with the client

Development and implementation of the first Google Apps projects by the company in private sector companies, with an excellent level of customer satisfaction. · Design, implementation, monitoring and support in Google Apps projects. Google Apps