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Shirley Velez

Operations Manager Latam
Skills
(Self-evaluation)
Languages
Professional profile

Work experience

Operation Manager Latam
| June 2022 - April 2023 (10 months)
Used skills

Direct contact with international clients (daily communication, follow-up and follow-up meetings, continuous improvements of the company's technological platforms to enable automation, simplification of operational processes and thus the growth of the operation. • Management of Latam personnel. ( Mexico and Colombia)

Regional Operations Coordinator
renting colombia | December 2018 - October 2021 (2 years 10 months)
Used skills

a Direction of the northern coast of Colombia. • Management of a work team made up of 40 people including Administrators, customer service advisors and operational assistants. • Linking and maintenance of suppliers (workshops, parking lots and laundry rooms) • Service authorizations and preparation of regional purchase orders. • Settlement of commissions and overtime of the staff in charge. • Compliance with KPIs • Training and management

Business Consultant
atento colombia | April 2017 - December 2018 (1 year 8 months)
Used skills

Experience in cross-selling. • Development of business strategies to attract customers in the sales rooms.

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