Coordinate the internal and external communication activities of the organization. Ensure assertive and efficient communication. Create and execute communication strategies. Establish and manage the internal communication channels of the organization. the company. Generate clear and effective content for internal communications, such as announcements, memos, presentations, newsletters and emails. Organize internal events and campaigns to promote participation and communication

- Monitor and audit Acueducto help desk agents. - Conduct training and workshops for continuous improvement. - Structure documents and operation manuals. - Participate in the preparation of the required documentation and manuals. - Make contact with EAAB public officials in order to verify dissatisfactions made to the resolution groups. - Generate corrective and improvement actions for resolution groups.

- Update, monitor and control the knowledge database. - Conduct training via teams. - Provide management and control of project files, folders and documents. - Document and monitor the execution of change controls in project documentation. - Structure documents and operation manuals. - Keep all project documentation updated.