Email care of the area according to the need of the user (Commercial Force), complying with the established response times. • Attention to the internal user with assertive solutions and exceeding expectations. • Management, monitoring and traceability of filings of the Service manager-workflow application • Web tool training for internal users (Commercial Force), management of the functionality for the processes of issuance, renewal, modification,

Follow-up of the line work team (compliance with call time indicators and resolution of doubts to the team).  Generation of inspection order and/or modification of CDA to virtual assisted.  Generation of escalation reports.  Generation of service desk reports and

Notice of payments to each of the branches via email. • Follow-up of each of the payment orders generated to guarantee that the payment was claimed (SISE). • Support input phone calls. • Validation and request for tuition receipts that are blurred or that are not in PDF format (Universidad de los Andes payment applies). • Generation of diligence requests for the authorization of withdrawal of checks payable to of the Universidad de los And

Coverage verification • Filing of educational policy claims in the Sevenet application. • Creation of educational claims, banking insurance, debtor group, ape and general. • Confirmation of general protections and life • Payment reports from other Universities • Athent reports

• Notice of payments to each of the branches via email. • Monitoring of each of the payment orders generated to guarantee that the payment was claimed (SISE). • Support input phone calls. • Validation and request for tuition receipts that are blurred or that are not in PDF format (Universidad de los Andes payment applies). • Generation of diligence requests for authorization to withdraw checks to name of the University of Los

• Verification of coverage • Filing of educational policy claims in the Sevenet application. • Creation of educational claims, banking insurance, debtor group, ape and general . • Confirmation of general protections and life • Payment reports from other Universities