Felipe R. Puerto
Systems Engineer
Professional profile
Systems engineer with a willingness to serve, with PHP I contributed to the stabilization of the software. I developed modules for inventories, transportation, documents, indicators. I performed ETL for bank invoicing and sending promissory notes. With RPA I obtained work absenteeism, a pilot for invoicing and another with statements API.{ ***}I led the banking chatbot training and performed data analysis to present and implement ideas that were successful.
Work experience
Tool training, data analysis, flow creation, comparison and generation of reports, create presentations to propose initiatives to the client, monitor incidents and anticipate solutions. Create RPA pilot to detect unsent statements.
Major achievementI managed to lead the presentations to clients, proposing ideas and implementing them, achieving a considerable increase in user satisfaction (CSAT), obtaining congratulations from the client bank.
Create modules for managing documentation for clients such as Colpatria, Corpbanca, Banco Mundo Mujer. Raise requirements to generate billing pilot for Davivienda. Be in front of the data transmission system for billing to BBVA and sending promissory notes to Deceval. Automated the system to consult absenteeism in the company through RPA. Trained in Bizagi to create BPM flows and Bizagi Studio to generate developments within the flow.
Major achievementINNOVO Award and nomination of additional ideas. UiPath certification.
Support for cases filed by clients about the tool.
Major achievementStabilize one of the base modules of the tool. I was selected to travel to Cúcuta to provide on-site support to the client. Manage the definitive solution for the client with failures in their database.
Education experience
Universidad distrital francisco josé de caldas | Undergraduate
