Managed and routed inquiries, verified policy coverage, and followed up on cases. Ensured timely resolution and accurate service delivery, requiring attention to detail and systematic follow-up.

Balanced full-time work with university studies, demonstrating strong time management, discipline, and goal achievement.

Planned and managed sales tracking, analyzed market and customer data, coordinated efforts, and prepared reports. Strengthened customer management and improved key account retention.

Implemented sales and customer management strategies, improving goal attainment and key customer retention.

Managed personnel inventory, maintained documentation, launched online sales platforms, and optimized processes through document management and inventory control.

Optimized administrative and business processes, improving departmental organization and operational efficiency.