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Mónica Yisela Calderón Camacho
Customer Experience Leader
Professional profile
Work experience
Customer Experience Leader
banco itaú colombia
|
January 2025
- Present
(1 year 10 months)
Used skills
Customer management
Nps
Organizational culture
Customer experience
Customer tracking
Online sale
Csat
Presentation of insights
These
Voice of the customer
Quality And Customer Experience Analyst
banco itaú colombia
|
January 2018
-
January 2025
(7 years)
Used skills
Analysis of data
Customer management
Nps
Customer tracking
Workshop facilitation
Voice of the customer
Sac Leader
banco itaú colombia
|
January 2015
-
January 2018
(3 years)
Used skills
Standardization of processes
Customer management
Normative compliance
Operational integration
Show all experiences
Education experience
Project Management Diploma
Universidad javeriana
| Specialization
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Andres GPT
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