Managed high-volume scheduling, insurance authorizations, and proactive patient communication. Recognized for high performance and expanded support to Dermatology.

Coordinated 80+ appointments/day, processed 1,800+ prior authorizations, maintained HIPAA compliance, and supported insurance inquiries and referrals.

Provided product education, managed transactions, and fostered a welcoming retail environment.

Educated customers on CBD/medical cannabis, ensured compliant transactions, maintained organized merchandising and a customer-centric environment.

Handled maintenance, basic plumbing, equipment safety, and guest issue resolution.

Maintained facilities and grounds, performed repairs, communicated hazards, and resolved guest issues promptly.