Perez Grajales Angie Viviana
Customer Service Agent
Professional profile
Proactive, organized and responsible call center consultant with good interpersonal relationships. Always ready to learn and apply new knowledge in challenging environments. Strong problem-solving abilities in English and Spanish
Work experience
Telesales Agent - Bilingual
iws services | June 2024 - Present (2 years 5 months)
Used skills
Handled calls in English and Spanish, assigned services, and effectively resolved customer issues.
Major achievementReceived and returned calls in English and Spanish, assigned services, and demonstrated problem-solving abilities.
Administrative Assistant
amakuna sas | September 2024 - December 2024 (3 months)
Used skills
Call Center Consultant
zara | December 2022 - May 2024 (1 year 5 months)
Used skills
Planned and conducted English classes for different age groups, designed educational materials, and evaluated student performance.
Major achievementPlanned and conducted English classes for children, adolescents, and adults. Designed class materials and evaluated students.
Education experience
Technical Average in Computer Science 39 Programming 39
Politecnico isaza cadavid | Technician
Politecnico isaza cadavid | Technician
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