I led customized strategies to improve customer satisfaction and retention, developing business relationships aligned with business objectives and coordinating improvement projects.

Key account management, sales process optimization with CRM, team leadership and coordination of continuous improvement projects.

Portfolio presentation, credit analysis and agile and effective service, achieving high levels of satisfaction.

Personalized advice on financial and insurance products, customer portfolio maintenance and after-sales follow-up.

Analysis of growth metrics and customer satisfaction, implementation of solutions for business clients.

Implementation and support of SIIGO Cloud, training and support in payroll and electronic invoicing.