Carlos Leal
Call Center Agent
Professional profile
Work experience
Call Center Agent
sitel | February 2020 - February 2021 (1 year)
Used skills
Bilingual tech and billing support agent
Major achievementHelp customers with quality assistance through phone calls, emails and internet chats to get sorted out issues and look for the best resolution based on customer needs.
Call Center Agent
sitel colombia | February 2019 - February 2020 (1 year)
Major achievement Help customers with their promotions, products and anything pertaining to tech support by providing a satisfactory service for the customer by showing multiple soft skills to address any outstanding issues or concerns.
Teleperformance
teleperformance | January 2016 - January 2018 (2 years)
Used skills
Major achievement Help customers with their promotions, products and anything pertaining to tech support by providing a satisfactory service for the customer by showing multiple soft skills to address any outstanding issues or concerns.
Education experience
Other not Specified
Universidad minuto de dios | Undergraduate
Universidad minuto de dios | Undergraduate
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