Manage in a timely manner the analysis, classification and response of service requests related to the Software Applications used in the FCV and in external clients of DTIC, seeking the satisfaction of internal and external clients, in order to optimize the provision of the service. .

Tasks performed: In this position, carry out installations and repairs in the telecommunications sector for the TIGO company, such as internet, telephone and TV services for companies in the sector.

Tasks performed: In this position I carried out my professional internship, where I developed support activities in computer communications and automation resources, in addition to supporting the areas of design, development and maintenance of software and hardware. Develop and manage equipment and systems associated with the institution's media. Provide support in the maintenance of electronic systems and equipment.