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Paula Zabaleta

Technological Support Agent in Help Desk
Skills
(Self-evaluation)
Languages
English:
  • Leitura
    70%
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Work experience

Tech Support Agent At Help Desk
sonda colombia | July 2022 - Present (4 years 4 months)

I work as a technology support analyst in a computer help desk, where my job is to resolve computer and/or computer incidents, through the tools provided. Give support to corporate applications such as ERP , intranet, active directory, etc...

Major achievement

Being recognized in each of the assigned areas, for the good performance achieved and enriching my computer knowledge through the practices carried out day by day.

Call Center Agent
teleperformance | July 2017 - April 2022 (4 years 9 months)

I worked as a technical support agent, level 2. Where my functions ranged from solving computer problems and corporate applications, to resolving incidents on ADSL and FIBER OPTICAL technologies for vodafne Spain.

Major achievement

To be recognized in each of the assigned areas, for the good performance achieved.

Education experience
Computer Science
Tecnológico san agustín | Technician
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