Jhoan Carlos Molano Solarte
Bilingual Call Center Agent (English)
Professional profile
Psychologist with experience in hospital clinical care , crisis intervention , and bilingual customer service . Skilled in communication , stress management , and conflict resolution in clinical and organizational settings
Work experience
Handled international client support in English, ensuring clear communication and meeting quality and confidentiality standards. Managed stressful interactions using empathy and assertive communication.
Major achievementProvided bilingual customer support, managed high-emotion requests, applied assertive communication, emotional regulation, and problem-solving skills.
Delivered psychological intervention in emergency and ICU settings, supported patients and families in bereavement and crisis, documented clinical records, and applied psychoeducation.
Major achievementProvided psychological care in emergencies, emotional support in crisis, and applied empathetic communication and emotional regulation.
Education experience
Universidad de san buenaventura | Profesional
