Tenth semester systems engineering student; With extensive experience in the telecommunications area, coordinating the service implementation area for SME clients at Claro, and directing pre- and post-sale processes in cloud services.
Within my functions I must guarantee the successful result of acquired projects, which includes the application of agile methodologies, service configuration, within Linux servers, when we talk about new telephone plants. Control and manage the installation processes, pre and post-sale support , guaranteeing stability in the operation of the internal and external network in order to comply with the SLAs established contractually with clients.
Coordinate and control the business supply operation for Claro Colombia, deliver control reports and monthly committee to the end customer, execute the monthly invoicing of the area, provide technical support to the implementation group, receive and respond to administrative escalations, guaranteeing the excellent functionality of the operation and of the processes within it.
Coordinate and control the business supply operation for Claro Colombia, deliver control reports and monthly committee to the end customer, execute the monthly invoicing of the area, provide technical support to the implementation group, receive and respond to administrative escalations, guaranteeing the excellent functionality of the operation and of the processes within it.