Lorena Cortes
Representante de seguros
Professional profile
Profesional bilingüe con más de 2 años de experiencia en ventas , gestión de equipos y soporte al cliente . Experta en venta consultiva b2b , cierre de ventas , negociación y comunicación efectiva en inglés y español
Work experience
Handled property and electronic insurance claims, resolved complex cases, maintained accurate documentation, and ensured policy accuracy.
Major achievementManaged claims, collaborated with underwriters, used CRM and MS Office, achieved high client satisfaction.
Maintained client health insurance accounts, supported teams and clients in English/Spanish, used Salesforce and MS Office for reporting.
Major achievementProcessed health insurance accounts, ensured compliance, provided bilingual support, improved workflows.
Handled inbound/outbound sales, developed client relationships, tracked metrics with CRM tools, improved lead management.
Major achievementProvided bilingual sales and support, managed sales processes, achieved high conversion rates.
Education experience
Liceo lorens | Bachiller
