Reviewed Bills of Lading, delivery receipts, damage photos, and terminal codes. Communicated with carriers and terminals, maintained documentation, and supported audit readiness.

Managed freight damage claims, determined liability, calculated settlements, ensured compliance, and improved resolution speed through professional communication and documentation.

Handled billing, streaming, and account management issues. Reduced escalation rates, met KPIs, and worked in a remote, metric-driven environment.

Resolved 50+ daily inquiries, maintained 92% CSAT, performed technical troubleshooting, and communicated solutions in English and Spanish.

Handled ICD/CPT codes in RIMS, processed appeals, corrected billing, followed up with providers, and ensured HIPAA compliance.

Managed dental insurance benefits, reduced claim rejections by 42%, scheduled appointments, and improved patient satisfaction.