Juan Felipe Parra Palacios

IT Infrastructure Specialist

Professional profile

AI Platform Operations & MLOps Specialist with 2+ years of experience in software and data engineering , ensuring high availability for mission-critical infrastructure . Skilled in MLOps , Databricks , CI/CD , Azure , and enterprise AI operations

Work experience

It Infrastructure & Operations Specialist

cotel tigo | January 2023 - Present (3 years 10 months)

Used skills

Implemented automated Python, Bash, and CI/CD workflows for monitoring, diagnostics, and deployments. Managed REST API integrations, telemetry logging, and performed RCA and incident troubleshooting. Collaborated using Agile/Kanban.

Major achievement

Ensured 24/7 high availability and operational reliability for mission-critical platforms and cloud-connected systems.

Infrastructure Technologist

fundacion epm | January 2022 - January 2023 (1 year)

Used skills

Monitored system variables, mitigated service drops, enforced compliance, and supported infrastructure expansion projects under IT governance standards.

Major achievement

Coordinated operational support for complex technological nodes and mission-critical network assets.

It Support Analyst (Servicedesk L2)

sodexo / staffing | January 2021 - January 2022 (1 year)

Used skills

Administered access controls, identity governance, and managed cloud resources via Windows 365, Microsoft 365, and SAP.

Major achievement

Delivered L2 technical support, resolving complex incidents in hybrid enterprise environments.

Education experience

Certified it Consultant
German-colombian chamber of commerce and industry (ahk colombia) | Specialization

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