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Yesica Lorena Peña Gomez

call center agent
Skills
(Self-evaluation)
Team work 100%
Responsibility 100%
Recursion 90%
Adaptability 90%
Leadership 80%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Professional profile

• Design and development of desktop, web and mobile applications with React JS, React Native, Node Js and C++, Java, HTML5, JavaScript, MySql, PHP and Android Studio. • Master of office automation tools, network design, remote technical assistance.

Work experience

Technical Support Agent
teleperformance | September 2021 - Present (5 years 2 months)
Used skills

Technical support for homes and businesses through the services portfolio of the telecommunications company JAZZTEL; configuration of wired and wireless networks, router and switch configuration, television support and customer service.

Major achievement

Application management, Experience in the field of telecommunications, personal effort

Departmental Senior Advisor And Technological Support.
asmetsalud eps | July 2018 - August 2021 (3 years 1 month)
Used skills

Administrative activities in health (reference, authorizations, affiliations); support in technology management, problem solving, technical support, design and development of applications with React JS, React Native, Node Js and C++, Java, HTML5, JavaScript, MySql, PHP and Android Studio, management of office tools and basic guidelines for security and health at work.

Major achievement

Lead health tools at the departmental level, make improvements to the EPS website, learn and grow professionally as a team.

Customer Service Advisor And Technology Support.
saludcoop | June 2013 - December 2016 (3 years 6 months)
Used skills

Administrative consultant focused on customer service, health sector, equipment maintenance, application development in C++, Web pages, HTML5, JavaScript.

Major achievement

Foray into web development, learn personal domain

Education experience
Computer Science
Universidad cooperativa de colombia | Undergraduate
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