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Carolina Velasquez

Bilingual Customer Service Representative
Skills
(Self-evaluation)
Commercial 90%
Active listening 90%
Commercial management 90%
Team work 90%
Assertive communication 80%
Working under pressure. 80%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Portuguese:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

Bilingual Customer Service Representative
dealer consulting services | January 2022 - June 2022 (5 months)
Used skills

Insurance and bond specialist, managing the client's email services between the DMV, the client and the company. Management of letters of recommendation and inspections Processing of validations, payments and additional bond clauses{* **}QQ Catalyst (internal CRM) for updates and new policies (insurance certificates)

Prospector
ozeol internacional | January 2019 - December 2021 (2 years 11 months)
Used skills

Management of purchase surpluses, settlements and balances for export to France. Prospecting for B2B opportunities and management of negotiation conditions, INCOTEMS and payment methods. Management of email, outgoing calls, fairs and Networking. Creation of new corporate databases for new companies. Comparison of market analysis between France and Brazil.

Education experience
Other not Specified
Universidad de la salle | Undergraduate
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