-Claim analysis and root cause identification. -Consolidation, reports, escalations and follow-up of claims. -Raising, monitoring and measurement of Customer Journey Maps for critical processes and impact reduction indicators (ICS, NPS).

-Achieve the survey of user experience tools, for the measurement and identification of the critical moments of the customer experience. -Identification of recurrent indecency, allowing decisions to be made to solve problems and avoid it with future clients.

-Formulation of strategies to increase the collection of donations and management of the collection campaign "Change that Changes Lives". -Experience in customer service and database management -Translate documents and statutes for participation in new projects.

o Creation of campaigns with visual and graphic tools, improving the visualization and the relationship of the users, increasing greater collection for the foundation o Achieving the achievement of a health professional, for the development of a legal case in favor of the victims