Supported agents with system usage, managed support cases, reported incidents, and ensured follow-up. Used computer tools, operational platforms, and Microsoft Office for documentation.

Provided support to real estate agents in the US and Canada via chat, resolving technical and operational issues. Maintained professional communication and efficient case management.

Daily case management for medical authorizations, payment delay reviews, documentation validation, provider communication, denial handling, and KPI compliance. Strong use of EMR, operational platforms, and customer service.

Consistently exceeded productivity goals, managing 55+ cases/day with high quality and accuracy. Achieved up to 120% of targets, earning incentives and recognition for outstanding results.