Carolina Jaramillo
Payments Processor
Professional profile
Industrial Engineer with 5+ years of experience in administrative and commercial roles , skilled in Excel , CRM , accounting systems , supply management , and customer service . Resourceful , organized , creative , and committed , with B2+ English proficiency
Work experience
Responsible for verifying client bills, processing online payments, and ensuring all information is correctly uploaded and bills are paid accurately.
Major achievementVerified bill information and ensured accurate online payments, maintaining data integrity on the platform.
Verified potential claims, managed retainer agreements, explained processes and fees, scheduled and conducted interviews, and followed up with clients.
Major achievementEvaluated client eligibility, managed retainer agreements, and guided clients through legal intake processes.
Scheduled appointments, researched benefits and copayments, assisted clients with incentives, checked authorizations, and provided policy coverage information.
Major achievementProvided bilingual customer service support for a healthcare insurance company, including scheduling and policy information.
Education experience
University of california, irvine | Specialization
