Managed night shift team, improved reporting speed by 40% with automated dashboards, fostered accountability culture, skilled in Salesforce and Power BI.

Promoted to Supervisor in 5 months. Led 19 agents, achieved 95%+ adherence, designed dashboards in Excel/Looker, reduced attrition by 15%, trained new leaders, certified in Team Leadership and Operations Management.

Spearheaded multi-channel marketing, collaborated with LATAM sales teams, enhanced brand recognition, reduced response time by 30% via Salesforce.

Promoted from Marketing Assistant to Head of Marketing. Led campaigns increasing sales by 25%, managed digital transition, optimized lead generation by 35%, led 7 marketers, implemented CRM workflows.

Assessed community needs, improved participation, collaborated with cross-functional teams, delivered comprehensive reports.

Developed diagnostic tools for LGBTI communities, facilitated 15+ workshops, produced reports influencing policy, ensured inclusivity.