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Luisa Fernanda Serna

Customer Service
Skills
(Self-evaluation)
Responsable 95%
Confident 95%
Leadership 90%
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Technologist in Sales Management with more than 9 years of experience in administrative roles and customer service.

Work experience

Product Support Team
codeblackbelt | May 2020 - Present (6 years 6 months)
Used skills

I find myself working as a freelance a few hours during the week for this company that is located in Spain and is dedicated to the creation and marketing of apps for virtual stores. I must help our clients in the shortest possible time and resolve all their doubts and technical requirements.

Assistant Manager
forever 21 | July 2014 - September 2017 (3 years 2 months)
Used skills

I performed administrative functions, in which I had the responsibility of recruiting and training staff for the store.

Education experience
Business Administration
Sena regional antioquia | Technician
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