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Daniel Federico Serrano Díaz
Director of Customer Success & Customer Experience
Professional profile
Work experience
Director Of Customer Success &Amp; Customer Experience
ontrack colombia
|
January 2021
- Present
(5 years 10 months)
Used skills
Automation
Analysis of data
Artificial intelligence
Customer management
Retention
Lms
Loyalty
Customer tracking
Sales strategies
Cross-selling
Upselling
Online sale
Voice of customer
In-House Account Executive
ontrack colombia
|
July 2015
-
December 2020
(5 years 5 months)
Used skills
Optimization of processes
Analysis of data
Customer management
Trainings
Software implementation
Customer tracking
Online sale
Education experience
Academic Bachelor
Gimnasio franciscano de suba
| High School
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Andres GPT
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