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Leidy Diana Rodriguez

Human Resources and Customer Service Leader
Skills
(Self-evaluation)
Empathy 86%
Negotiation 80%
Conflict resolution 80%
Assertive communication 75%
Creativity 70%
Leadership 70%
Languages
Professional profile

Work experience

Lider De Recursos Humanos Y Servicio Al Cliente
swi colombia sas - solways | March 2018 - July 2020 (2 years 4 months)
Used skills

Responsible for all processes in the HR area, implementing more effective processes and policies.

Major achievement

Improve the process of recruiting, selecting and retaining collaborators. Creation of the HR department from scratch. Design and implementation of an incentive scheme for employees.

Head Of Human Resources
lontano sas y negocios y franquías sas | January 2017 - January 2018 (1 year)
Used skills

Responsible for the processes of selection, hiring, payroll, social security payments and liquidation of social benefits of two restaurant chains with several locations nationwide.

Major achievement

Carrying out agreements for new sources of recruitment. Improvement of HR processes, minimizing complaints from employees. Implementation of the induction process and shadow plan to reduce staff turnover.

Jefe De Rrhh Colombia Y Lider De Capacitacion Cancún
pricetravel holding | November 2012 - October 2016 (3 years 11 months)
Used skills

Management of all processes in the Human Resources area, including recruitment in the main cities of the country of sales profiles, customer service, Infrastructure and passenger cars in a virtual and face-to-face way.

Major achievement

Implement new strategies for the attraction, selection and retention of human talent for PDAs and Call Centers. Improve the employee turnover rate Organization of the HR department in Colombia, adapting the processes of the parent company according to Colombian regulations

Education experience
Economics
Corporación universitaria unitec | Specialization
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