I handle case management tools at the closing level of requests generated by users for assignment of permits (CA Service Catalog). Administration of resources and applications in the operational and administrative context of the users of Suramericana. Management of access to employees, third parties, allies for Suramericana. Knowledge manager in management projection and access to resources and processes within the applications of Suramericana.

On-site and remote support. Attention to the end user, providing solutions to printing problems Administration of printing management tools. Management of papercut platform, main application of the service in the company, performing monitoring management. configuration of embedded devices in the printers, report management, verification of input levels of the machines, among others.

Stabilize service and management of client platforms