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Laura Monje

B2B Account Executive
Skills
(Self-evaluation)
Languages
Professional profile

Creative thinking, discipline and leadership. Extensive knowledge in telemarketing, advice and management of operational processes in sales, disbursements and collection of credit portfolios. Customer service . Knowledge of cash management

Work experience

B2B Account Executive
zona virtual – pasarela de pagos | June 2023 - Present (3 years 5 months)
Used skills

Loyalty of assigned accounts, review of client information, generation of billing, attention to leads, compliance with quality indicators, consulting with clients, maintenance of high-value relationships.

Major achievement

Account loyalty, fulfillment of goals and objectives, generation of billing, customer service, consulting with clients, high-value relationships.

Comprehensive Junior Dealer Executive
clave 2000 – banco w | December 2022 - June 2023 (6 months)
Used skills

Compilation of information from clients and allies, credit validation, filing, signature taking, legalization and disbursements, policy validation, value relationships, customer service.

Major achievement

Compilation of information from clients and allies, validation of policies, valuable relationships, customer service.

Sme Specialty Manager
adecco colombia – comercializadora de servicios financieros | January 2022 - December 2022 (11 months)
Used skills

Support in the activation and configuration of the BBVA bank transactional portal, management of transactional processes, payment gateways, customer contact, after-sales service, database management, customer service.

Major achievement

Management of transactional processes, payment gateways, customer contact, database management, customer service.

Education experience
Human Resources Management
Colegio san simon | High School
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